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Mirakel has drawn up an internal complaints procedure within the framework of the Childcare Act. This regulation describes the procedure for handling and registering complaints from parents. Preferably, parents/guardians should first discuss a complaint with the person directly involved, (assistant) manager or coordinator of the establishment. If this does not lead to a satisfactory solution, a formal complaint can be submitted to the complaints coordinator. She can be contacted by e-mail: firstname.lastname@example.org. A formal complaint shall be made in writing.
Finally, parents and parent committees with questions and complaints about childcare can go to the Childcare Complaints Desk. This desk is connected to the Disputes Committee for Childcare and Playgroups.
The website of the Complaints Desk provides information on subjects that can lead to complaints, such as safety, communication, contracts or quality. The Complaints Desk can mediate by telephone between the parent and the entrepreneur or can call in an independent, external mediator. If this does not lead to a solution, the parent can submit a dispute to the Disputes Committee for Childcare and Playgroups.
© 2019 Mirakel Kinderopvang.