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Complaints procedure
No matter how hard we try, there may of course occasionally be a complaint. We take this very seriously! We therefore see a complaint as an opportunity to improve our quality and service. We will do our utmost to resolve the complaint to your satisfaction.
Our complaints policy sets out the procedure for handling and recording complaints from parents. Parents/carers are encouraged to first discuss any concerns with the person directly involved or the branch manager (or their deputy). If this does not lead to a satisfactory resolution, a formal complaint may be submitted to one of the complaints coordinators.
They can be contacted by email: v.varenbrink@kdvmirakel.nl and/or w.bieshaar@kdvmirakel.nl.
A formal complaint must be submitted in writing.
Finally, parents and parent committees can contact the Childcare Complaints Desk with any questions or complaints regarding childcare. This desk is affiliated with the Childcare and Playgroups Disputes Committee. The Complaints Desk’s website provides information on issues that may lead to complaints regarding safety, communication, contracts or quality. The Complaints Desk can mediate by telephone between the parent and the provider or engage an independent, external mediator. If this does not lead to a resolution, the parent may refer the dispute to the Childcare and Playgroups Disputes Committee.
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Mirakel headquarter
Visiting address:
Aalsmeerderweg 351
1432 EA Aalsmeer
Tel: 020-6613035
info@kdvmirakel.nl
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