FAQ

A notice period of one month applies for each package and for reducing the number of reception days. You can cancel your placement agreement every day, the cancellation will take effect on the day we receive a written cancellation from you.
 An example: if you want to terminate your placement agreement on the 10th of May, then the 9th of May is the last day of the agreement. You may also terminate a contract before a later date. 

The notice period is fixed, you signed for this by entering into the placement agreement.


Your child’s placement agreement will automatically stop after the day your child turns 4 years old. So you don’t have to do anything. In extracurricular childcare, it automatically ends on the day that your child turns 13 or goes to secondary school.

You have to re-register your child for out-of-school care. You can do this via our website. After registration, you are not automatically guaranteed a place. However, children who have been on the daycare do have priority over a place on the after school care. If there is no place on the desired days, we will try to offer an alternative.

An exchange day can always be requested. There are a few conditions attached to this.

Your child is not with us at the childcare centre, but you need care during the holidays? That is possible. We will discuss the location with you and then check availability. You can register for this via our website.

Have you become unemployed? As an entrepreneur, have you terminated your business? Or do you no longer work for your partner’s company and no longer receive a work allowance? If one of these situations applies to you, you will be entitled to a childcare allowance (KOT) for another six months. Attention! You can stop the supplement with the new Childcare Allowance Application and Amendment Programme for 2019.

Absences can be reported quickly and easily by using the Konnect app for parents. Through this app, you can enter a leave of absence or sick report. For reporting absence or illness we have made the following arrangements:

• Day care: report absence before 8.30 am
• After school care: report absence before 8.30 am

You can fill in the contact form on the website invullen or send an email to info@kdvmirakel.nl. Please inform us about your change or when you want to terminate the child’s place.

There are different rates for daycare and after school care. The costs of childcare depend on your income and the number of days your childcare is provided. You can use our calculation tool to calculate your monthly costs. If you still need some help with this, you can always contact our planning & placement department on +31 (0)20 661 3035.

On the first day of the month you will receive an invoice by e-mail for the costs of childcare for the following month. Payment is by direct debit on the 28th of the month or by invoice.

On the website of the Tax and Customs Administration you can find a lot of information about applying for childcare benefit. You can also apply for childcare benefit via this site. Do you still need some help? If so, you can also call the Tax and Customs Administration:: 0800 0543.

You will automatically receive an ‘annual overview of childcare costs’ for the previous year by e-mail in February. This overview shows the total number of hours of childcare that have been taken care of. On the basis of this annual overview, you can fill in the childcare benefit statement.

At the National Register of Childcare and Playgroups you can find the LRKP number of our branches. Only the name of the branch and the place name are sufficient.

Childcare Mirakel is open 52 weeks a year, five days a week from 7.30am to 6.30pm. After school care is open during holidays and on study days from 8:00 am to 6:30 pm. We are only closed on generally recognized holidays and we are also closed from 4 p.m. on Sinterklaas Eve, Christmas Eve and New Year’s Eve.

When it comes to getting used to the situation, we will make as much as possible contact with your child. One child feels at ease on day one and can easily stay for half a day or even a whole day, while another child has a lot of trouble getting used to the new faces and staying in a group and therefore needs more time to get used to it.
The pedagogical staff will take a good look at what is best for your child during the first few days and will discuss this with you. The adjustment period starts before the start of your contract. We often agree on the first day for a few hours before the childcare and then build this up in a few days until the date of the start of your contract. From that moment on, your child is welcome all day long.
Our staff will take a good look at what is best for your child during the first few days and will consult with you as a parent. Appointments you make with the pedagogical staff about the introductory phase will be recorded during the intake, but can be adjusted if this phase turns out to be different than expected.

When switching to another group within the location, too, we look closely at how the introductory phase of the switch to the new group fits this specific child as well as possible. The pedagogical staff member of his or her own group supervises the child during the internal transfer.

Click here for all information about our privacyverklaring.

If your child is ill and you are not sure if your child is allowed to come, please contact the group management. If your child is allowed to come to the childcare centre, make sure that you can be reached so that consultations can be held at any time of the day. It is possible that you will be called to pick up your child earlier.

If your child is ill and you are not sure if your child is allowed to come, please contact the group management. If your child is allowed to come to the childcare centre, make sure that you can be reached so that consultations can be held at any time of the day. It is possible that you will be called to pick up your child earlier.

Within Mirakel there is a pedagogical policy officer and pedagogical coach. The position of pedagogical policy officer is performed by Diana Vredenbregt.
Carina Post fulfills the position of pedagogical coach and is mainly present at the Mirakel offices for this purpose.
More information about the deployment of these employees and the distribution of hours can be found in this document.